Support



Contact us or get Quick help:

If it happens - just download it from here https://www.alfaebooks.com/aemsetup.msi and install

1. If you have installed v.8 over v.7 without purchasing a new key, please contact support@alfaebooks.com and we'll provide you a link to order it with 75% discount. Or if you don't want to update, we'll send you version 7 for re-installation.

2. If you have a new key, but Alfa 8 doesn't start after installation, please do the following:

- backup your database file (by default it's located here: C:/Users/USER/AppData/Roaming/Alfa.NetSoft/Alfa Ebooks Manager/mylibrary.sdf )
- uninstall all Alfa versions (from Control Panel/Programs)
- delete folder C/users/USER/appdata/Local/Alfa.Netsoft
- delete folder C/users/USER/appdata/Roaming/Alfa.Netsoft
- delete folder C/Program Files(x86)/Alfa.NetSoft
- download and install Alfa 8 https://www.alfaebooks.com/aemsetup.msi
- enter your key from the order email (check the spam folder if you can't find it)

Please update plug-ins: menu Tools -> Update Plugins

Please, first browse the Ideas section. Maybe your idea has been already submitted. If you find a similar idea, you can just vote for it. If you don't find a similar idea, please send us your suggestion.

If you can help to improve the interface translation in your language, please contact us at support@alfaebooks.com and we'll send you excel-file with strings. In gratitude your name will be added to Alfa's start screen and Translators section.

Please open menu Help -> Check for Updates and you'll get the update link if it's available

1. Install Alfa of the new computer
2. Copy Alfa's database file (.sdf) to the new computer
3. Launch Alfa and open the database (File -> Open Database)
4. Open menu Tools -> File Finder
5. Select the new folder where your ebooks are located
6. Check the box Include Book Covers, if you use to attach big covers to books in Alfa
7. Run the process - it will find ebook and cover files (by filename or MD5) and update file paths in the database

By default the database file is located here: C:/Users/[USER]/AppData/Roaming/Alfa.NetSoft/Alfa Ebooks Manager/mylibrary.sdf, but you can move it to any other location.

Most errors during scan are caused by corrupted files, when Alfa tries to retrieve corrupted metadata. We constantly improve the parser stability, but errors still can occur.

There are two solutions:

1. Uncheck all options in the Scan (like Parse Metadata, Retrieve ISBN, create Thumbnails) and add all your books to library. Then select them part-by-part and re-scan with File Parser

2. In the software Options check the box Enable Log. Scan your library until the error. Open the log file: C:/Users/USER/AppData/Roaming/Alfa.NetSoft/Alfa eBooks Manager/log.txt and find the last scanned book. Remove this book from your library and send it to us (support@alfaebooks.com)

Sometimes book sites change their structure and Alfa's integration needs to be reconstructed. Please try to download the latest integration plugins by clicking Tools -> Update Plugins. If plug-ins are up-to-date, please notify us about the issue (support@alfaebooks.com)

First of all, open the IP address on the same PC where Alfa is installed. If it doesn't open, than it's blocked by your Windows firewall and you need to open Port 80 for incoming connections. Here is an instruction how to do it:
https://www.windowscentral.com/how-open-port-windows-firewall

Second, Alfa's Web Server can be blocked by your Antivirus. Try to stop Antivirus for 10 minutes and check if the Web Server works. If it works, you need to add an exception for Alfa Ebooks Manager in your Antivirus' Firewall.

Please make sure that the file you want to convert have one of the following formats: EPUB, MOBI, FB2, PDF

Solutions by feature: